Are you in the process of forming a company, but you’re not sure which of the many online incorporation services is the best fit for your business?
In this comparison guide, we’ll discuss the five crucial factors you need to keep in mind as you analyze which of these services to use. Is ZenBusiness or Incfile the right choice for your business? Let’s find out.
Key Comparison Points
In our review and comparison of each online incorporation service, we performed a “stress test” on each based on five key factors:
- Compared pricing and features to determine overall value.
- Researched their track record.
- Assessed the quality of customer service.
- Tested their ordering process and the service’s ease of use.
- Reviewed the turnaround times for incorporating online.
As you’ll see in this comparison of ZenBusiness and Incfile, they are both excellent value incorporation services. In fact, these are two of the only companies in America that will form businesses for free (all you pay is your state’s required fee).
Overall Pricing & Value
ZenBusiness: If you’re looking for a full-service incorporation company with some of the lowest prices in the industry, look no further than ZenBusiness. We offer LLC and incorporation services for free (just pay your state’s fee). If you’re looking for some advanced features, our $199 Pro package adds ongoing compliance assistance, a guided operating agreement or corporate bylaws, and faster processing. You also might like our $299 plan as well, as it adds our fastest processing, a domain name, and a business website package.
Incfile: At just $0 plus state fee, Incfile’s entry-level incorporation package has the same impressive price point as ZenBusiness, and all of Incfile’s packages include 12 months of registered agent service, after which you’ll pay $119 per year. Their $149 Gold package adds some valuable features as well, like business documents and an EIN.
Company Track Record & Experience
ZenBusiness: We just opened for business a few years ago, in 2015. However, ZenBusiness has already successfully formed 300,000+ businesses, and we aim to form one million business entities in the next few years. When it comes to customer feedback, ZenBusiness truly excels, because we have 10,000+ reviews available online, and nearly all of them are perfect five-star scores.
Incfile: Incfile has been in business since 2004, and they’ve formed more than 500,000 business entities over the years. They have good client feedback, as their thousands of positive reviews easily outweigh their small handful of negative feedback.
ZenBusiness: ZenBusiness has customer support available by phone, email, or the web chat application on our website. We have expanded availability that even includes Sundays — very few competitors have any weekend availability. We pride ourselves in continuously improving the quality and responsiveness of our customer support, and we believe we compare favorably to the vast majority of competitors in this area.
Incfile: Incfile provides customer support via phone or email, and we have plenty of experience with either option. They always reply quickly if you contact them via phone, and their employees usually provide plenty of information to answer our questions. However, Incfile’s email support leaves a lot to be desired, as they often don’t reply at all, and when they do, it’s often just a form response.
Ease of Use
ZenBusiness: Preparing for the incorporation process is quick and easy with ZenBusiness. All you need to do is choose which package you’d like to start with, fill out our order form to provide us with your personal and business information, and we’ll take it from there.
Incfile: Incfile makes using their services quite simple. As you fill out their order form, they personalize your steps based on the state you’re forming a business in, as well as which type of business entity you’re creating. They also provide links throughout the application that can help you figure out if you need the various features in each package.
Speed of Formation
ZenBusiness: With ZenBusiness, all formation speeds vary based on state capabilities. Also, if you’re in a hurry, you can choose one of our premium packages to speed things up a bit! When compared to other formation services, we are usually either just as fast or slightly faster. To find out your turnaround time, simply plug in your state and immediately see your estimated processing speed.
Incfile: Incfile promises to submit your business formation documents to your state within just one business day, which is a welcome attribute. Their turnaround times depend on how quickly each state can process a business formation, so in some states, they’re as quick as just a couple of days, and in others, they can take several weeks. They also have expedited service available that can drastically improve your formation speeds in many states.
Which Company Offers More Help With Ongoing Compliance Requirements?
Both of these companies provide assistance with your ongoing compliance requirements, helping your business stay in good standing down the road. ZenBusiness ($99 for the first year, $199 after that) and Incfile ($119/year) both provide registered agent service.
Both of them provide annual report service too, although ZenBusiness bundles a year of this service into our premium LLC and incorporation packages and Incfile does not.
Which Is the Better Option if I Need Publication Service?
In some states, you need to publish your company’s formation in a regional newspaper. For example, Arizona and Nebraska require publication for LLCs and corporations, New York requires it for LLCs only, and Pennsylvania and Georgia have this requirement for corporations only.
Incfile provides no assistance for entrepreneurs who need help with publication requirements, but ZenBusiness actually offers to take care of the whole thing for you.
Am I Required to Use a Business Formation Service?
Before you get started with the DIY option though, we’d like to point out the reason why we don’t typically recommend this route: corporations are generally complex business structures, and we only recommend forming your own if you’re already comfortable with the incorporation process.
If you’d like to check out more reviews to help start and run your business, here are some of the most popular: