Every limited liability company (LLC) and corporation operating within the United States must designate a registered agent. This important role ensures that the state government has a point of contact for your business, enabling it to deliver important documents to a known entity.
You can serve as your own registered agent, or you can hand off this role to a family member or close friend. Maybe you even have the budget to hire an attorney or accountant to handle registered agent responsibilities!
Here at Incorporation Guru, we strongly prefer hiring a reputable registered agent service like Rocket Lawyer. Registered agent services cost much less than a lawyer or accountant, and they’re far more reliable and private than serving as your own agent. With its incredibly high experience level and valuable legal services subscription, Rocket Lawyer is one of our top picks for registered agent service!
Let’s discuss the pros and cons of Rocket Lawyer and break down what it can offer your business for registered agent service. Is this the right company for you?
Our Preferred Alternative: ZenBusiness
Before we get started, we would like to quickly introduce you to our ZenBusiness discount code. ZenBusiness is our favorite company for both business formations and registered agent service.
If you haven’t yet formed your LLC or corporation, ZenBusiness will handle the formation process and provide one year of registered agent service, all for one low price of $39! It’s an incredible bargain, especially considering that ZenBusiness is our top choice for registered agent, LLC, and incorporation services!
Why Should I Hire a Registered Agent Service?
As we mentioned, every formal business entity in the United States needs a registered agent to receive document deliveries from the state and forward them to the business. While this might sound unnecessary, it’s actually crucially important.
If you don’t have a registered agent, the state doesn’t know how to reliably contact your company. This means that your business could miss service of process, tax forms, and other vital document deliveries. In a worst-case scenario, this could lead to your business losing its good standing, being sued without your knowledge, and more.
While some businesses like hiring an attorney or accountant to be their registered agent, this can be extremely expensive, and your chosen lawyer or CPA may not even have much meaningful experience in the role.
On the other side of the coin, serving as your own agent (or designating a friend or family member) has plenty of issues as well. You would need to be present at your business address every weekday during standard working hours to ensure no missed deliveries. You may also need to make your personal address a matter of public record, which has obvious privacy concerns.
Meanwhile, a registered agent service provides the best of both worlds. You’ll save tons of money over hiring an attorney or accountant while ensuring your own privacy and avoiding the potential for missed deliveries. What’s not to like about that?
Rocket Lawyer Registered Agent Service Review
Rocket Lawyer is our fourth overall choice for registered agent service, for a handful of reasons. Let’s start by talking about the pros and cons of its service, then move into the details.
- Strong customer feedback
- High customer volume
- Legal services subscription is a unique, valuable feature
- Extended support availability
- Fairly high registered agent service pricing
- No registered agent service included with formation packages
Rocket Lawyer Registered Agent Service Package
Rocket Lawyer only has one package available for registered agent service. With a price point of $149.99 per year, it’s competitively priced, although you can find cheaper options. In addition, it’s unfortunate that Rocket Lawyer does not include registered agent service with any of its business formation packages.
Some competitors (like ZenBusiness and Incfile) offer a full year of registered agent service with any LLC or corporation formation service package, while still undercutting Rocket Lawyer’s prices for either service. Rocket Lawyer will give you a discount if you subscribe to its legal services plan (more on this in a moment!) but it’s still not as impressive of an offer as some competitors will offer.
Rocket Lawyer provides online access to your documents and email notifications every time it receives a document delivery on your behalf, but that’s about it as far as features go.
Overall Pricing and Value: 7/10
With a price point of $149.99 per year for registered agent service ordered as a standalone service, Rocket Lawyer’s pricing isn’t great. That’s especially true when you consider how few features are included with its registered agent service package.
That said, we think Rocket Lawyer’s registered agent service is actually a pretty good deal if you subscribe to its legal services plan, which is a valuable offering. This service is a bit costly at $39.99 per month, but it includes a wide variety of features that all add real value to your business.
Most relevant to the topic at hand is the 25% discount on registered agent service for all subscribers, knocking the price point down to $112.49 per year, a very competitive rate.
In addition, you’ll receive free business formation service (as a new subscriber — after that, you’ll receive 25% off), legal documents, attorney reviews on all documents, access to Rocket Lawyer’s “Ask a Lawyer” network, 30-minute attorney consultations for every new legal matter, and 40% off if you hire a Rocket Lawyer On Call attorney. If you’ve ever hired an attorney before, you know how valuable 40% off can be!
Long story short, we think Rocket Lawyer’s pricing and value for registered agent service on an a la carte basis is somewhat unimpressive. However, if you’re interested in the legal services subscription, it becomes a very strong purchase.
Track Record: 10/10
This is where Rocket Lawyer really shines. This is arguably the most experienced company in the industry, with a whopping 25 million customers served! No one can compete with that kind of customer volume.
In addition, we found nearly 8,000 Rocket Lawyer reviews across several reputable third-party review aggregator websites, and this company maintains high average rating scores on all of them. This is impressive for a company with such a high volume of customers to not have more negative feedback. Clearly, Rocket Lawyer is doing something right.
Customer Support: 9/10
This is another area where Rocket Lawyer gains ground on most competitors. We love how Rocket Lawyer offers extended customer support availability that runs from 9 am to 9 pm ET every weekday.
This ensures that most business owners across the country can either get in touch with Rocket Lawyer before the workday starts or after they close up shop for the night. You won’t need to take time out of your busy day to contact them like some competitors would require.
In addition, we’ve always been impressed by how responsive Rocket Lawyer is, as we’ve never experienced long wait times. The only reason Rocket Lawyer didn’t score a perfect 10 out of 10 in this category is that, due to the large size of the company and the volume of customer support requests it receives, its support isn’t as personalized as that of a competitor like Northwest Registered Agent.
Ease of Use: 8/10
Rocket Lawyer might have the most streamlined online experience of any company in this industry. Its website is well-designed and easy to navigate, and it has more tech-savvy features than many competitors as well. In addition, we always appreciate the fact that Rocket Lawyer has zero third-party partnership offers, a tactic many competitors use to share your private info with other companies.
Also, the only upsell we ever notice with Rocket Lawyer is the occasional attempt to sell you its business services subscription. Seeing as this is the core of Rocket Lawyer’s services, we can’t blame them for providing the occasional reminder.
Why does Rocket Lawyer only score 8 out of 10 in this category? You can’t actually purchase its registered agent service online. All you can do is provide your basic info and wait for a representative to reach out and complete the process. It’s an extremely unnecessary hassle, especially considering that most of its competitors allow you to simply purchase registered agent service online.
How Does Rocket Lawyer Work?
The process of ordering registered agent service from Rocket Lawyer couldn’t be much simpler. Here’s an overview of what you can expect when you click the “Get Started” button on the Rocket Lawyer registered agent service page.
- Enter your basic information: First, Rocket Lawyer needs your name, email address, phone number, and company name.
- Wait for Rocket Lawyer to contact you: Unlike most competitors, this is the end of the road regarding the online ordering process. Once you give them your basic contact info, you need to wait for a Rocket Lawyer representative to reach out via phone or email. From there, that employee will help you set up your account, take your payment info, etc.
What Are Rocket Lawyer Customers Saying?
We mentioned earlier that Rocket Lawyer has one of the best customer satisfaction reputations in the industry, and we weren’t exaggerating! We found almost 8,000 Rocket Lawyer reviews and found that its customers are almost all satisfied.
One thing we kept noticing throughout our deep dive into Rocket Lawyer’s reviews was praise for the company’s legal services subscription. Many customers recount how much money they saved on legal matters due to this program.
In addition, we found quite a few reviews discussing how helpful the Rocket Lawyer customer support network is. Overall, Rocket Lawyer has a large number of reviews and the vast majority are high-quality. What more could you ask for?
Our Final Thoughts
Rocket Lawyer holds down fourth place on our list of the best registered agent services. In addition, it’s in fourth place on our guide to the best LLC formation services as well.
At the end of the day, we think Rocket Lawyer’s registered agent service is an excellent purchase if you subscribe to its legal services plan. If not, we generally prefer ZenBusiness, Northwest Registered Agent, or Incfile.
If you’re looking for a company with great customer reviews and a ton of experience, give Rocket Lawyer a look!