Every limited liability company (LLC) and corporation operating within the United States must designate a registered agent. This important role ensures that the state government has a point of contact for your business, enabling it to deliver important documents to a known entity.
You can serve as your own registered agent, or you can hand off this role to a family member or close friend. Maybe you even have the budget to hire an attorney or accountant to handle registered agent responsibilities!
Here at Incorporation Guru, we strongly prefer hiring a reputable registered agent service like LegalZoom. Registered agent services cost much less than a lawyer or accountant, and they’re far more reliable and private than serving as your own agent. With its incredible experience level and 100% satisfaction guarantee, LegalZoom is one of our top picks for registered agent service!
Let’s discuss the pros and cons of LegalZoom and break down what it can offer your business for registered agent service. Is this the right company for you?
Our Preferred Alternative: ZenBusiness
Before we get started, we would like to quickly introduce you to our ZenBusiness discount code. ZenBusiness is our favorite company for both business formations and registered agent service.
If you haven’t yet formed your LLC or corporation, ZenBusiness will handle the formation process and provide one year of registered agent service, all for one low price of $39! It’s an incredible bargain, especially considering that ZenBusiness is our top choice for registered agent, LLC, and incorporation services!
Why Should I Hire a Registered Agent Service?
As we mentioned, every formal business entity in the United States needs a registered agent to receive document deliveries from the state and forward them to the business. While this might sound unnecessary, it’s actually crucially important.
If you don’t have a registered agent, the state doesn’t know how to reliably contact your company. This means that your business could miss service of process, tax forms, and other vital document deliveries. In a worst-case scenario, this could lead to your business losing its good standing, being sued without your knowledge, and more.
While some businesses like hiring an attorney or accountant to be their registered agent, this can be extremely expensive, and your chosen lawyer or CPA may not even have much meaningful experience in the role.
On the other side of the coin, serving as your own agent (or designating a friend or family member) has plenty of issues as well. You would need to be present at your business address every weekday during standard working hours to ensure no missed deliveries. You may also need to make your personal address a matter of public record, which has obvious privacy concerns.
Meanwhile, a registered agent service provides the best of both worlds. You’ll save tons of money over hiring an attorney or accountant while ensuring your own privacy and avoiding the potential for missed deliveries. What’s not to like about that?
LegalZoom Registered Agent Service Review
LegalZoom is our fifth overall choice for registered agent service, for a handful of reasons. Let’s start by talking about the pros and cons of its service, then move into the details.
- Tons of experience
- Satisfaction guaranteed
- Extended customer support availability
- High prices
- Registered agent service not included with formation packages
LegalZoom Registered Agent Service Package
LegalZoom only has one package available for registered agent service. With a price point of $299 per year, it is not competitively priced. By comparison, our top pick for registered agent service, ZenBusiness, charges just $99 per year! Why would you spend $200 more every year for the same service?
To be fair, LegalZoom does have plenty of points in its favor. For instance, this is one of the most experienced service providers in the industry, and it’s one of the only companies that offers a 100% satisfaction guarantee. Some competitors don’t offer refunds at all — this is not an industry known for its generous guarantees.
That said, we’re not convinced that a generous guarantee and a truckload of experience are worth paying so much when all four of the companies we have ahead of LegalZoom on our top five list (ZenBusiness, Northwest Registered Agent, Incfile, Rocket Lawyer) have much lower price points.
Overall Pricing and Value: 4/10
With a price point of $299 per year, LegalZoom’s registered agent service pricing is very high. This company used to have an offer in which it would knock your registered agent service price point down to $159 for your first year if ordered together with business formation service, but it doesn’t even offer this option anymore.
That said, LegalZoom does at least provide a couple of valuable features with its registered agent service package, although it’s not enough to make up for the pricing gap between LegalZoom and its competitors. First, you’ll receive an email alerts system that informs you when LegalZoom receives documents on your behalf, as well as for tax and annual report reminders.
Additionally, LegalZoom includes $1 million in identity theft protection, plus credit monitoring through Experian. Finally, you’ll receive unlimited cloud storage for your business documents.
Track Record: 8/10
LegalZoom has more experience than the vast majority of its competitors. It says it has more than 1 million subscribers to its registered agent service, which is an impressive customer volume considering the high pricing model. In addition, LegalZoom has formed more than 2 million business entities over the years.
When it comes to customer feedback, LegalZoom does pretty well but not great. We tracked down around 3,000 reviews of its services on reputable third-party review websites. While LegalZoom does receive more positive reviews than negative ones, there are competitors with both a higher volume and a higher quality of feedback.
Customer Support: 9/10
There is no other company in this industry that provides more access to its customer support team than LegalZoom. Just check out how incredibly long its support availability hours are!
- Weekdays: 8 am to 10 pm ET
- Weekends: 10 am to 7 pm ET
With LegalZoom, you’ll never have to take time out of your busy workday to contact customer support. With the longest hours of availability in the business services industry (and it’s not even a little bit close), this company offers greater access than any competitor.
How is the quality of LegalZoom’s support? We have never had any complaints, although we will note that, due to the large size of this company, its support is less customized and personalized than that of a company like Northwest Registered Agent.
Ease of Use: 9/10
Do you prioritize using a tech-savvy company with an intuitive user interface and a super-simple ordering process? Look no further than LegalZoom. This company offers an easy-to-use website and plenty of advanced tech to help your business stay on the cutting edge.
The only aspect we’re not thrilled about in this category is LegalZoom’s relentless upsell attempts when ordering business formation service. Whenever you order this service from LegalZoom, they will try their best to sell you other services as well, whether they’re directly related to your purchase or not.
That said, LegalZoom doesn’t really push any upsells for registered agent service — just keep an eye out if you’re buying anything else.
How Does LegalZoom Work?
The process of ordering registered agent service from LegalZoom couldn’t be much simpler. Here’s an overview of what you can expect when you click the “Get my registered agent” button on LegalZoom’s registered agent service page.
- Provide basic business information: You’ll need to inform LegalZoom of your business name, mailing address, the state where you need registered agent service, and your business entity type.
- Include contact and payment info: The only other step in this process involves providing the name, email address, phone number, and address of your company’s primary contact, as well as your shipping address and credit card info. Once you’ve filled in all of this, just click the “Agree and place order” button and you’re all set!
What Are LegalZoom Customers Saying?
As we mentioned earlier, we found about 3,000 mostly positive reviews for LegalZoom. We will note that this is a smaller volume of reviews than some competitors (like Incfile, ZenBusiness, Rocket Lawyer, etc.) have available, and the quality of LegalZoom’s reviews lags slightly behind these companies as well.
We found plenty of customers who seem very pleased with the service they receive from LegalZoom. These people often discuss how helpful LegalZoom’s support network is and how easy it is to use its services.
On the other hand, we also found a decent chunk of reviews from people who were not as satisfied. These customers talk about things like high price points and inconsistent customer support. Overall, LegalZoom’s customer support reputation is definitely more good than bad, but it’s not all sunshine and roses either.
Our Final Thoughts
LegalZoom holds down fifth place on our list of the best registered agent services. In addition, LegalZoom occupies the same #5 spot in our guides to the best LLC formation and incorporation services.
At the end of the day, there are quite a few aspects of LegalZoom’s registered agent service that we appreciate, such as its extended support hours, 100% satisfaction guarantee, and nearly unrivaled experience. That said, LegalZoom’s pricing is so high that it prevents them from competing with any of the companies ranked above them in our guide.
Still, if experience and the ability to contact customer support outside of traditional business hours are your top priorities, LegalZoom could be a good fit for your company.